Direct Energy

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Direct Energy is focused on making energy work harder for its customers.  They have over 4 million home and business customers in North America, and give customers choice, simplicity and innovation for their energy needs. They are the largest residential energy supplier in North America. 

Direct Energy offers electricity, natural gas, home and business-related energy services in select markets across the United States. Direct Energy goes beyond just selling their customers energy, they will help customers identify was to use less energy also by increasing efficiency and eliminating waste.

The parent company of Direct Energy is Centrica which operates in 7 countries and has over 25.7 million customer accounts.  Direct Energy is committed to supporting local communities.  Their employees have volunteered of 15,000 hours and donated over 2.4 million to charities in 2017.

Residential Markets They Serve:

Direct Energy serves residential and small business plans for electricity or natural gas in the following states.  Services may only be available in select areas of each state.

constellation service areas

What Types of Plans Do They Offer?

Direct Energy offers a wide variety of plans to fit their customer’s needs.  Rates and plan type vary depending on the region you live.  Below are the most common types of energy plans they offer.


  • Fixed rate plans that last 12-36 months

  • Promotion fixed rate plans that include a smart home device when you sing the contract

  • Green and renewable energy plans that reduce your carbon footprint and protect from price spikes.

  • Variable rate plans allow you access to current market rates with our committing to a long term contract.

  • Stable Bill plans will provide you with electricity for a defined period for the same monthly price. These options are great for fixed income customers.

Natural Gas

  • Fixed rate plans that last between 12 and 18 months that will protect you from seasonal price spikes.

Home Service Plans

  • Protection plans that will cover your home from costly breakdowns

  • HVAC services

  • Plumbing services

  • Electrical service

Solar Installations

  • Through Centrica Business, Direct Energy can install solar systems that will meet your business needs.

Benefits of Switching to Direct Energy:

As one of the largest energy suppliers in the country, Direct Energy offers their customers the following:

  • Fixed rate plans that are guaranteed for the length of the contract.

  • Variety in their plan options to fit the consumers need and lifestyle.

  • Easy and convenient switching process form your current energy supplier.

  • Protection from market volatility and price fluctuations with fixed rate plans

  • Convenient billing as customers will still be billed by their current utility.

Contact Information

Once a customer contacting Direct Energy is easy.  You will have access to your account online and take care of billing, account information, and personal details.  If you prefer to contact their support with other issues you can reach them at the following support numbers.

  • For residential customers call 1-866-348-4193

  • For business customers call 1-888-925-9115